Help center · Billing and payments
Fix a failed payment
What happens when a payment doesn't go through, and how to keep your membership active.
Steps
- Check the email or text we sent about the failed payment.
- Go to https://myhealthmembership.com/account and choose Billing and payment method.
- Enter the email on your membership and open the secure link we send.
- Update your card or fix the issue with your bank.
- We'll try the card again over the following days.
Good to know
- If we still can't collect payment, your membership is paused and then ended.
- Call 1-833-589-9957 if you think the payment failed by mistake.
Did this fix it? If not, ask the chat assistant in the corner, call 1-833-589-9957, or send our team a ticket below.