Help center · Getting started

Activate your member account

Finish setting up your member portal login after you join, using the welcome email we send you.

Steps

Watch your inbox for your welcome email. It usually arrives within 48 hours of signup.
Open the welcome email and select the link to set up your member portal.
Confirm your details and create your password. This takes less than 5 minutes.
Look for the confirmation email that follows. It explains how to use your services.
Download the member app using the links in your welcome email.
Sign in to the member app or the member portal with the email you enrolled with.

Activation is not processed on weekends, so a Friday signup may take until the next business day.
Check your spam or promotions folder if you don't see the welcome email.
Each adult on your plan (spouse, partner or adult child) gets their own welcome email at the address entered for them.
No welcome email after 48 business hours? Submit the support form or call 1-833-589-9957.

Did this fix it? If not, ask the chat assistant in the corner, call 1-833-589-9957, or send our team a ticket below.

Tell us what’s going on and what you’ve tried. A real person on our team will follow up within one business day.

What do you need help with?

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Last name

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What’s happening? A sentence or two is plenty. Please don’t include medical details, card numbers or passwords.

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Need care now? Use the member app or member portal. For an emergency, call 911.