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Help center · Changes and cancellation

Add or remove a family member

Add a spouse, partner or child to your membership, or remove someone.

Steps

  1. Check who is eligible: a spouse or partner, children ages 2 to 17, and adult children ages 18 to 26.
  2. Submit the support form at https://myhealthmembership.com/help#support, or call 1-833-589-9957.
  3. Have each new person's name, date of birth and gender ready. Adults also need their own email and phone.
  4. Watch for our confirmation. Changes take effect on your next billing date.
  5. New adults get their own welcome email to set up their login.

Good to know

  • Family covers up to 7 people including you.
  • If adding someone moves you to a bigger household size, the new price starts on your next billing date.
  • An adult child who turns 27 is removed at the next billing date, and we let you know beforehand.

Did this fix it? If not, ask the chat assistant in the corner, call 1-833-589-9957, or send our team a ticket below.

Still need help? Send us a ticket.

Tell us what’s going on and what you’ve tried. A real person on our team will follow up within one business day.

A sentence or two is plenty. Please don’t include medical details, card numbers or passwords.

Need care now? Use the member app or member portal. For an emergency, call 911.